Shipping and Refund Policy

Thank you for choosing our astrology services. Please review our shipping and refund policy below for information regarding the delivery of physical products and our refund process.

1. Shipping Policy

  • Digital Products: Our astrology services primarily consist of digital products, such as consultations, readings, and electronic documents. These products are delivered electronically via email or through our online platform, and no physical shipping is required.

  • Physical Products: In the event that we offer physical products, such as books, tarot cards, or other astrological tools, shipping information will be provided at the time of purchase. We aim to process and ship orders promptly, and delivery times may vary depending on your location and chosen shipping method.

2. Refund Policy

  • Digital Products: Due to the nature of digital products, all sales are final, and refunds are generally not provided for consultations, readings, or electronic documents. However, if you encounter any issues with your digital purchase, please contact us, and we will do our best to address your concerns.

  • Physical Products: If you are not completely satisfied with your purchase of a physical product, you may be eligible for a refund under the following conditions:

    • You must notify us of your intention to return the product within [Insert Number] days of receiving it.
    • The product must be returned in its original condition, unused, and in its original packaging.
    • Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

3. Refund Process

  • To request a refund for a physical product, please contact our customer support team at [Insert Contact Information] and provide details of your order and the reason for the return.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed using the original payment method within [Insert Number] business days.

4. Exceptions

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.
  • Late or Missing Refunds: If you haven’t received your refund within the specified timeframe, please check your bank account and contact your financial institution. If the issue persists, please contact us for assistance.